Refund policy

We take care in preparing every Rannscape Weaves order. Each piece is thoughtfully selected, checked and packed before it makes its way to you.

Please find our returns, exchanges and refund policies below. For shipping information, please see our Shipping Policy. If you have any questions about your order, please contact us at info@rannscape.com or +91 98982 79556.

Returns & Exchanges | India

Return & Exchange Eligibility

We want you to enjoy your Rannscape Weaves piece for years to come. As our products are handcrafted, we encourage you to review the product details, measurements and care information carefully before placing your order.

Rannscape Weaves accepts returns only in cases where you have received a damaged or incorrect product.

If you receive a damaged or incorrect product, please contact us at info@rannscape.com / +91 98982 79556 within 48 hours of receiving your order. Please include:

  • Your order number.
  • The name and contact details used to place the order.
  • The product you wish to return or exchange.
  • The reason for your request.
  • Photographs or videos, where relevant.

Our team will review the information and determine whether the return request is eligible. If the request is approved, we will provide you with instructions for returning the product to us.

The product must be shipped back to Rannscape Weaves for further inspection before the return can be processed. The returned product will be examined by our team to verify the reported issue and confirm that it meets the return conditions outlined below.

Return Conditions

For approval of return request, the product must meet the following conditions:

  • The product must be unused, unworn and unwashed, with no perfume, stains, marks or unusual odours.
  • The product must not have been altered, modified or tailored in any way.
  • All original tags and brand labels must remain attached to the product.
  • The product should be returned in its original packaging and in the condition in which it was received.

Products that have been worn, washed, altered, stained, damaged after delivery or otherwise show signs of use may not be eligible for return.

Once the returned product has been received and inspected, and the return is approved, the refund will be processed to the original bank/payment account within 7-10 days.

Returned products remain the customer’s responsibility until they reach us. We recommend retaining proof of shipment until your return has been successfully received and processed.

Exchanges

We do not offer exchanges unless the product received is damaged or incorrect. Please refer to our Return Policy above for more information.

Sale & Discounted Products

Products purchased during sale periods or using promotional discount codes are not eligible for exchange/returns

Handcrafted Variations

Rannscape Weaves products are made using traditional handcraft and handloom techniques.

Slight variations in colour, weave, texture, slubs, irregularities and finish may occur from one piece to another. These variations are a natural part of the handmade process and are not considered defects.

Each piece is unique, and these subtle differences are part of the character and authenticity of a handcrafted textile.

Colours may also appear slightly different depending on your screen settings and display.

Damaged or Incorrect Products

Rannscape Weaves accepts returns only in cases where you have received a damaged or incorrect product.

We have a dedicated team that carries out multiple quality checks to ensure that every product dispatched meets our highest quality standards. We take every care to ensure that your order reaches you in perfect condition. However, in the unlikely event that you receive a damaged or incorrect product, please contact us at info@rannscape.com / +91 98982 79556 within 48 hours of receiving your order.

Please refer to our Returns Policy above for more details on the return process and eligibility.

Refunds

Refunds will only be issued for orders or products that meet the conditions outlined in our returns and refunds policy.

Where a refund is approved, it will be processed to the original payment method within 7-10 working days after the return has been received and inspected.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, customs duties, import taxes and other applicable fees are non-refundable

International Returns & Exchanges

For international orders, returns and exchanges are not available. Please contact us at info@rannscape.com for further details.

Help

If you have any questions regarding shipping, returns, exchanges or your order, please contact us at:
info@rannscape.com
+91 98982 79556

We are happy to help.